Terms & Refunds

These terms apply when you request a quote or book any service with ShikraTravel FZE ("we", "us"). By confirming a booking, you agree to them. The rules of the airline, hotel, insurer or visa authority for your booking also apply, and where they are stricter, they take priority.

1. Quotes and bookings

• A quote is not a booking. Prices and seats are confirmed only after you approve the quote and we receive payment.
• Fares, hotel rates and visa fees can change until the ticket is issued or the booking or application is confirmed. If the price changes before then, we will inform you before proceeding.
• Your booking is confirmed when we send you the e-ticket, voucher, receipt or application reference.

2. Your responsibilities

• Names must match the passport exactly. Please check every detail on your quote and ticket. Corrections after issue may cost a fee or need a new ticket.
• Your passport should normally be valid for at least 6 months from your travel date. Some countries need more.
• You are responsible for holding the right visa, health documents and entry requirements for every country on your trip, including transit points.
• Please arrive at the airport in good time. A missed flight may result in loss of the fare.

3. Payments

• Payment is due before we issue tickets, confirm hotels or arrange visa applications, unless we agree otherwise in writing.
• Our service fee is shown in your quote or invoice.

4. Changes and cancellations

• Flights: changes and cancellations follow the fare rules of the airline. Many low fares are non-refundable or charge a fee.
• Hotels and packages: each hotel and supplier has its own cancellation deadline. After the deadline, the booking may be fully charged.
• Makkah & Madinah packages: visa fees are non-refundable once the visa application has been lodged through our authorised partner. Hotel and transport parts follow the supplier's cancellation rules.
• We will inform you of the applicable rules before payment. Our service fee is non-refundable once the service has been delivered.

5. Visas

• Visa decisions are made only by the government or embassy concerned. We help you prepare your application and arrange its submission, but we cannot guarantee approval or processing time.
• Government fees and our service fee are non-refundable if a visa is refused, delayed, or the application is withdrawn after submission.
• For UAE visas, you must follow the conditions of the visa, including exit or status change before it expires. Overstay fines are the traveller's responsibility.

6. Travel insurance

We arrange travel insurance through licensed insurance companies. Cover is provided by the insurer named on your policy. Claims are handled by the insurer under the policy wording, not by us.

7. Refunds

• When a refund is due, the amount is what the airline, hotel or supplier actually returns, minus any non-refundable fees and our service fee.
• We process refunds after we receive the money from the supplier. Supplier refunds can take several weeks.
• Refunds are paid by the same method you used to pay, where possible.

8. Schedule changes and events outside our control

Airlines and suppliers can change schedules or cancel services. We will help you with the options they offer, such as rebooking or a refund. We are not responsible for losses caused by events outside our control, such as weather, strikes, government decisions, pandemics or supplier failures.

9. Our responsibility

We act as a booking agent for airlines, hotels and other suppliers. Each supplier is responsible for delivering its own service. Our responsibility is limited to the service fee you paid us for the booking concerned, except where the law says otherwise.

10. Complaints

If you experience any issue, please contact us as soon as possible, ideally while you are still travelling, so that we can assist. Please submit complaints in writing by WhatsApp or email, and we will respond within a reasonable time.

11. Law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman.

12. Contact us